To adopt or to adapt? Why SaaS is easing banking's customization burden
Banks are reevaluating their approach to technology in order to enhance digital experiences and customer relationships. The trend is shifting from heavy customization of core systems to adopting more standardized solutions, as customization can lead to operational risks and inefficiencies. By focusing on modernization and agility, banks can better meet rising customer expectations and regulatory demands.
- ▪Many banks are moving away from heavily customizing their core systems.
- ▪Legacy banking applications often create hidden operational risks due to undocumented features.
- ▪Investing in IT is a significant expense for banks, typically ranging from 6 to 12 percent of revenue.
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Pro To adopt or to adapt? Why SaaS is easing banking's customization burden Opinion By Rohit Chauhan published 19 May 2026 Why banks should take 'adopt' approach When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. (Image credit: Getty Images) Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter Banks are rethinking how they use technology to deliver standout digital experiences and build stronger customer relationships.
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