What can a tour company do when holiday disasters strike? Plenty, it turns out
Tour companies have developed robust strategies to manage holiday disruptions effectively. Their experience, particularly during the COVID-19 pandemic, has equipped them to handle emergencies like airline cancellations and natural disasters. With established relationships with airlines and real-time monitoring capabilities, these companies can provide timely assistance to affected travelers.
- ▪A 2020 High Court decision found a tour operator liable for customer disappointment over disrupted holidays.
- ▪Tour companies have in-house airfare expertise and strong relationships with airlines, which benefit travelers during disruptions.
- ▪Bunnik Tours quickly coordinated local contacts and set up a crisis management team during the Iran crisis to assist affected passengers.
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Excerpt limited to ~120 words for fair-use compliance. The full article is at SMH Traveller.