Travelers Don’t Care If It’s AI or Human — They Just Want the Answer Now
Travelers are interested in high-quality service at the right time, even if it comes from AI, argued Traveloka and Klook executives.
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Online Travel Travelers Don’t Care If It’s AI or Human — They Just Want the Answer Now Bailey Schulz April 30th, 2026 at 5:00 AM EDT Photo Credit: Traveloka's Tejveer Singh Bedi (L) and Klook's David Liu at the 2026 Skift Asia Forum in Bangkok. Skift Skift Take Asia's travel platforms are focused on providing the right answer fast. That may or may not require a human. play_circle_filled Listen to Story Summarize Story Share WhatsApp LinkedIn X Facebook Email What role does inspiration play in the travel booking journey on modern platforms? How are search strategies evolving on travel platforms according to industry executives? How are travel companies like Traveloka and Klook using AI to enhance customer service? Select a question above or ask something else “High touch” may no longer…
Excerpt limited to ~120 words for fair-use compliance. The full article is at Skift.
