'The challenge is not a lack of technology, but a lack of alignment with the realities of work': Study claims workers are using unapproved AI tools at work, despite knowing the risks
A recent study by Mitel reveals that many workers are using non-approved AI tools at work, despite being aware of the associated risks. The research indicates a significant disconnect between employees and management regarding the effectiveness of these tools. As a result, 71% of workers feel pressured to adapt to tools that do not meet their needs, leading to potential security threats for organizations.
- ▪71% of workers have used non-approved communication tools for work-related purposes.
- ▪A similar proportion of 71% feel pressured to make non-approved tools work despite their inadequacy.
- ▪Only 37% of employees feel very comfortable using AI tools in their daily work.
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Pro 'The challenge is not a lack of technology, but a lack of alignment with the realities of work': Study claims workers are using unapproved AI tools at work, despite knowing the risks News By Mike Moore published 21 May 2026 Non-approved tools are becoming common everywhere When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. (Image credit: Marjan Apostolovic / Shutterstock) Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter Many workers still can't get to grips with AI at work, and disconnect with leaders isn't helpingMitel finds 71% have used non-approved communication tools for…
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