Show HN: Claude Code for Customer Support
Letterbook is a new AI tool designed to help companies manage customer support tickets across various platforms. The founders, who previously developed a successful AI personal assistant app, aim to simplify the support process by automating ticket resolutions. They are offering Letterbook at a discounted price for startups, with a free trial available.
- ▪Letterbook helps manage customer support tickets across email, app, Discord, and website forms.
- ▪The AI tool provides draft resolutions for incoming tickets that can be approved with one click.
- ▪The founders previously grew an AI personal assistant app to 100k users and faced challenges with traditional help desk software.
Opening excerpt (first ~120 words) tap to expand
Letterbook (https://letterbook.ai) helps growing companies manage and solve customer support tickets across email, app, Discord, and website forms. Our AI integrates with your inbox, database, Stripe, Shopify, you name it. Every ticket that comes in gets a draft resolution that you can approve in 1 click.Watch our demo video: (https://www.youtube.com/watch?v=S1vNoMTcKoI).My co-founder Ethan and I grew our last product, an AI personal assistant app, to 100k users. At one point, we’d get 30-50 support tickets a day, and I had to buy an ancient help desk software and a VA in the Philippines to respond to users.We knew AI agents could make support 10x easier, so we built the first version of Letterbook and immediately migrated Martin off of Freshdesk.Now, we're giving Letterbook to other…
Excerpt limited to ~120 words for fair-use compliance. The full article is at Ycombinator.