ServiceNow clears agents for landing with new AI control tower
ServiceNow has expanded its AI Control Tower to serve as an enterprise command center for managing AI assets across multiple platforms and environments. The updated system includes capabilities for discovery, observation, governance, security, and measurement, addressing the challenge of uncontrolled AI deployment. It integrates technologies from recent acquisitions Veza and Traceloop and supports 30 new enterprise connectors.
- ▪ServiceNow's AI Control Tower now functions as a comprehensive command center for enterprise AI management.
- ▪The system includes integration with Veza's access graph technology to enforce identity and access governance across AI environments.
- ▪It can detect threats like prompt injection attacks and automatically disable compromised agents using automated kill switches.
- ▪The AI Control Tower supports connectors for AWS, Google Cloud, Microsoft Azure, SAP, Oracle, and Workday.
- ▪The update is part of ServiceNow's Australia platform release and aims to combat AI agent sprawl in large organizations.
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AI + ML 1 ServiceNow clears agents for landing with new AI control tower 1 ServiceNow acquisitions Veza and Traceloop join to monitor agents and AI workflows O'Ryan Johnson Tue 5 May 2026 // 17:00 UTC ServiceNow announced an expansion of its AI Control Tower, transforming what began last year as a governance dashboard into what the company now describes as a command center for managing AI assets across an entire enterprise, including those running outside ServiceNow's own platform. The updated AI Control Tower, shipping as part of ServiceNow's Australia platform release, now operates across five areas: discovery, observation, governance, security, and measurement.
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