Sanofi is building its own AI ecosystem to give the French pharma giant an edge
Sanofi is developing its own AI ecosystem to enhance operational efficiency and reduce reliance on external software vendors. The company has launched an internally developed AI companion called Concierge, which is now used by a significant portion of its workforce. Sanofi aims to automate various workflows and save costs through its AI initiatives while maintaining control over its data.
- ▪Sanofi's AI companion, Concierge, is used by 60,000 employees globally.
- ▪The company aims for AI agents to autonomously resolve 80% of employee requests, potentially saving 10 million euros annually.
- ▪Sanofi is focusing on deploying AI to improve workflows in IT, procurement, and sales.
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In the early days of the generative artificial intelligence boom, Sanofi’s chief digital officer, Emmanuel Frenehard, wasn’t particularly impressed with the AI tools that were being pitched.Recommended Video The French pharmaceutical giant eschewed licensing an enterprise version of the AI chatbot ChatGPT for internal use. Frenehard also didn’t make Copilot, Microsoft’s AI assistant, widely available for employees after conducting a small pilot. “We looked at it, and said, ‘This is lame,’” says Frenehard. “This is just going to be a massive cost, but the value will be limited, compared to what you can do with a public ChatGPT.
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