Salesforce Has an AI Vaporware Problem
Salesforce's AI platform, Agentforce, faces criticism for being labeled as 'vaporware' due to unmet promises. A Bloomberg report highlights that many features showcased in advertisements are still unavailable, leading to skepticism about the platform's effectiveness. Despite these challenges, Salesforce maintains that it has delivered on its marketing commitments in the past.
- ▪Agentforce has been criticized on social media as 'vaporware'.
- ▪Many promised features of Agentforce, such as appointment booking, are still not available.
- ▪Salesforce CEO Marc Benioff claims that the materials under scrutiny are future-oriented marketing.
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A new report from Bloomberg raises some uncomfortable questions about Salesforce’s marketing around Agentforce, the company’s AI platform. The platform has long been criticized on social media as “vaporware” (sometimes even in pro-Salesforce posts), and this Bloomberg report doesn’t look like it’s helping matters.cnx.cmd.push(function(){cnx({"playerId":"92b7b46b-43ed-4e0e-b21b-2c999302d9d7","settings":{"advertising":{"macros":{"AD_UNIT":"/23178111854/od.gizmodo.com/article","CHILD_UNIT":"article","POST_ID":"2000762993","POST_TYPE":"post","CHANNEL":"tech","SECTION":"artificial-intelligence","SUBSECTION":"","CATEGORIES":"artificial-intelligence,tech","TAGS":"marc-benioff,saas,salesforce,vaporware","NOP":"0"},"timeBeforeFirstAd":0}}}).render("cnx-player-main")}); Conventional wisdom—true or…
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