"Reinstalling Won't Fix It": A Cross-App Shared-Auth Deadlock After Switching Phones
After switching to a new Android phone, certain Amazon apps failed to launch, freezing on a blank screen. Standard troubleshooting steps like reinstalling and clearing cache did not resolve the issue. The problem was traced to corrupted shared authentication data across the apps, which was fixed by clearing the storage of all Amazon apps simultaneously.
- ▪After migrating to a new Pixel phone, Amazon Shopping and Kindle apps would not launch.
- ▪Standard fixes such as reinstalling and clearing cache were ineffective.
- ▪The root cause was identified as corrupted shared authentication data across multiple Amazon apps.
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try { if(localStorage) { let currentUser = localStorage.getItem('current_user'); if (currentUser) { currentUser = JSON.parse(currentUser); if (currentUser.id === 634239) { document.getElementById('article-show-container').classList.add('current-user-is-article-author'); } } } } catch (e) { console.error(e); } Kento IKEDA for AWS Community Builders Posted on May 30 "Reinstalling Won't Fix It": A Cross-App Shared-Auth Deadlock After Switching Phones #android #adb #mobile #tutorial After migrating to a new Android phone, a few specific apps stopped launching. Amazon Shopping and Kindle would freeze on a blank white or black screen for a while, then close on their own. Reinstalling, clearing storage, updating the OS — none of it helped. Going through the usual support steps changed nothing.
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