Pixel 9a owner claims Google wanted to charge them nearly $300 for non-existent damage
A Pixel 9a owner reported that Google attempted to charge them $287.44 for alleged physical damage to the device during a warranty repair for an eSIM issue, despite the phone being in pristine condition. After disputing the charges and attempting to escalate the issue, the owner claims Google stopped responding and eventually returned the phone without repairs. The returned device showed no signs of the reported damage, and the original eSIM problem remained unresolved. The owner has filed formal complaints with consumer protection agencies.
- ▪The Pixel 9a was sent in for a warranty repair due to eSIM connectivity issues, with no reported physical damage.
- ▪Google claimed the device had damage to the screen, frame, and cameras and requested $287.44 for repairs.
- ▪After the owner disputed the charges, Google ceased communication and returned the un repaired device.
- ▪The returned phone had no visible damage, and the IMEI confirmed it was the original device.
- ▪The owner filed formal complaints with the California BBB and their state’s Department of Commerce and Consumer Affairs.
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