Ovo Energy to pay more than £10m over prepayment meter monitoring failings
Ovo Energy has agreed to pay over £10 million following an Ofgem investigation into its monitoring of vulnerable customers with prepayment meters. The regulator found that inadequate oversight could have exposed these customers to significant risks. Ovo has committed to improving its processes and will contact affected customers regarding credit and debt relief payments.
- ▪Ovo Energy will pay more than £10 million due to inadequate monitoring of vulnerable prepayment meter customers.
- ▪Ofgem's investigation revealed that Ovo's failures could have put customers at risk of harm.
- ▪The settlement includes a £7 million payment to Ofgem's voluntary redress fund and £3.4 million in credit and debt relief for vulnerable customers.
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Ofgem says any Ovo customers who are due to receive credit or debt write-off payments will be contacted by the firm. Photograph: Rafael Henrique/SOPA Images/Rex/ShutterstockView image in fullscreenOfgem says any Ovo customers who are due to receive credit or debt write-off payments will be contacted by the firm. Photograph: Rafael Henrique/SOPA Images/Rex/ShutterstockEnergy industryOvo Energy to pay more than £10m over prepayment meter monitoring failingsRegulator finds inadequate monitoring by firm could have exposed vulnerable customers ‘to clear risk of harm’Joanna PartridgeWed 3 Jun 2026 05.36 EDTLast modified on Wed 3 Jun 2026 05.45 EDTSharePrefer the Guardian on GoogleOvo Energy has agreed to pay more than £10m after the energy regulator for Great Britain, Ofgem, found a lack of…
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