Only three-quarters of first class mail delivered on time
Royal Mail has reported that only 75.7% of first-class mail was delivered on time in the past year, significantly below its target of 93%. The postal service aims to improve its performance by setting new reduced targets for the coming year. Despite ongoing criticism and previous fines for missed targets, Royal Mail's management insists that they are investing in improvements.
- ▪Royal Mail delivered only 75.7% of first-class letters on time, far below its target of 93%.
- ▪The company aims to reach new targets of 90% for first-class and 95% for second-class delivery by next year.
- ▪Royal Mail has faced criticism for prioritizing parcel delivery over letters, leading to delays in mail service.
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Only three-quarters of first class mail delivered on timeJust nowShareSaveAdd as preferred on GoogleMitchell LabiakBusiness reporterGetty ImagesJust over three-quarters of first class letters, or 75.7%, were delivered on time by Royal Mail in the year to the end of March, far off its target of 93%.The latest quality-of-service report reflects the postal firm's performance under its new private owner, Daniel Kretinsky's EP Group, whose takeover was approved by shareholders at the end of April last year.Meanwhile, only nine-in-ten second class letters, or 90.2%, were delivered within three working days.
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