‘Not mere bureaucratic duty’: officials urged to treat PGRS petitions with compassion
Officials in Visakhapatnam have been urged to handle petitions under the Public Grievance Redressal System with empathy. Joint Collector Gobbilla Vidyadhari emphasized the importance of treating petitioners with courtesy, as many take time off work to resolve their issues. Additionally, a buttermilk distribution camp was organized to support citizens visiting the Collectorate during the summer heat.
- ▪Joint Collector Gobbilla Vidyadhari called for empathy in addressing public grievances.
- ▪A total of 387 petitions were received at the Public Grievance Redressal Forum.
- ▪The Builders Association of India organized a buttermilk distribution camp for citizens visiting the Collectorate.
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Visakhapatnam Joint Collector Gobbilla Vidyadhari on Monday urged government officials to address petitions received under the Public Grievance Redressal System (PGRS) with empathy and a humane outlook, stressing that resolving public grievances must not be treated as a mere “bureaucratic duty”.Speaking at the Public Grievance Redressal Forum held at the Collectorate, she reminded officials that petitioners often take leave from work and travel multiple times to resolve even minor issues and must be received with courtesy and sensitivity.
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