‘Nightmare’ queues and missed flights: readers report turbulent start to EU entry-exit system
The rollout of the EU's new Entry-Exit System (EES) has led to significant delays at several European airports, with travelers reporting long queues, technical issues, and missed flights. Passengers described poor staffing, malfunctioning kiosks, and inadequate guidance, particularly affecting families and those with special needs. The system, implemented in Schengen countries in April 2026, has caused frustration and financial losses for some travelers despite gradual introduction since late 2025.
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Crowds gathered at passport control areas at Schiphol airport in Amsterdam following the introduction of a new European digital border control system Photograph: Anadolu/Getty ImagesView image in fullscreenCrowds gathered at passport control areas at Schiphol airport in Amsterdam following the introduction of a new European digital border control system Photograph: Anadolu/Getty ImagesAirline industry‘Nightmare’ queues and missed flights: a turbulent start to EU entry-exit systemSome travellers spent hours in lines at airport, with kiosks not working, little seating and few staff on hand to helpAlfie Packham and Nicola SlawsonThu 30 Apr 2026 04.25 EDTFirst published on Thu 30 Apr 2026 01.01 EDTSharePrefer the Guardian on GoogleSome travellers passing through the new EU entry-exit system…
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