More than 500,000 Lloyds and Halifax customers may have been affected by glitch

NewsUKHome NewsMore than 500,000 Lloyds and Halifax customers may have been affected by glitchMore than 6,000 people have now received paymentsAlbert Toth Tuesday 28 April 2026 14:46 BSTBookmarkCommentsGo to commentsBookmark popoverRemoved from bookmarksClose popover{"translations":{"comments":"Go to comments","share":"Share","copyLink":"Copy link","bookmark":"Bookmark","removeBookmark":"Remove bookmark"},"showComments":true,"showBookmark":true,"articleId":"b2966189","articleMeta":{"url":"https://www.independent.co.uk/news/uk/home-news/lloyds-halifax-bank-scotland-app-glitch-compensation-update-b2966189.html","title":"More than 500,000 Lloyds and Halifax customers may have been affected by glitch"}}Sir Keir Starmer calls for ‘joint effort’ with business on Iran war economic impactYour support helps us to tell the storyRead moreSupport NowFrom reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.Your support makes all the difference.Read more{}Banking giant Lloyds has revealed that 80,000 more customers than previously thought may have been affected by a major tech glitch last month and could now be in line for goodwill payments.The banking group, which also owns Halifax and Bank of Scotland, has paid out more than £200,000 after around 450,000 people were impacted by the IT glitch that allowed customers to see other users’ transactions on their accounts.Lloyds said the additional customers affected were joint account holders with some of 446,915 Lloyds, Halifax and Bank of Scotland customers who saw other people’s transactions or had their data shared with others due to IT issues on 12 March.if (document.cookie.split(';').some(cookie => cookie.trim() === '__DEBUG__=true')) { console.log('Ad logs: "mpu1", renderedAtParagraph: 3'); }if (document.cookie.split(';').some(cookie => cookie.trim() === '__DEBUG__=true')) { console.log('Ad logs: "mpu1", injectedAtParagraph: 3'); }The banking group said in a follow-up letter to the Treasury Committee that while these 80,508 joint account holders did not log in to the banking app during the incident, they may have had details of their transactions viewed.Jasjyot Singh, CEO of consumer relationships at Lloyds, said: “We also issued an alert on the app home screen to these 80,508 joint account holders, with a small number of exceptions based on particular customer circumstances.“In notifying these customers, our focus has been on providing reassurance and support.”Lloyds stressed it had not seen an increase in daily levels of fraud against those impacted since the tech blunder (PA Archive)The bank said it has now paid out £201,000 to 5,250 people, and a further £62,000 in ‘goodwill’ payouts to another 1,625 people, since…

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