Military healthcare contractor issues apology to 4 million beneficiaries
TriWest Healthcare Alliance has issued an apology to over 4 million military healthcare beneficiaries for issues related to their coverage. The apology follows an NBC News investigation that highlighted problems with claims being denied due to incorrect information about other health insurance. The company is working to resolve these issues and improve the beneficiary experience.
- ▪TriWest Healthcare Alliance administers TRICARE, the military's healthcare program.
- ▪Beneficiaries faced claim denials due to errors indicating they had other health insurance.
- ▪The denial rate for OHI errors has decreased from 2.3% to 1.3% over the past year.
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Cost of DenialMilitary healthcare contractor issues apology to 4 million beneficiariesThe apology came two weeks after an NBC News investigation into the benefits program.Listen to this article with a free account00:0000:00Guy Shoemaker, outside his home in Fort Worth, Texas, in February.Desiree Rios for NBC NewsShareAdd NBC News to GoogleMay 21, 2026, 4:15 PM EDTBy Jason Kane, Sara G. Miller and Erin McLaughlinA contractor that administers the military’s healthcare benefits to more than 4 million people issued a broad apology to its beneficiaries this week for problems with its coverage.Subscribe to read this story ad-free Get unlimited access to ad-free articles and exclusive content.In a publicly posted letter to all beneficiaries, TriWest Healthcare Alliance’s president and CEO David…
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