Microsoft boss tells investors the company is working to 'win back fans'
Microsoft CEO Satya Nadella acknowledged during an earnings call that the company needs to win back consumer trust, particularly in its Windows operating system, due to ongoing quality and stability issues. Despite strong cloud earnings and AI investments, user dissatisfaction has grown, with some longtime users seeking alternatives. Nadella emphasized a renewed focus on improving product reliability and changing internal workflows to restore confidence.
Opening excerpt (first ~120 words) tap to expand
OSes 11 Microsoft boss tells investors the company is working to 'win back fans' 11 But why did those fans go away in the first place, Satya? Richard Speed Thu 30 Apr 2026 // 13:00 UTC Microsoft boss Satya Nadella told investors during an earnings call last night that the company needs to "win back" its fans. Nadella was referring to its consumer business as Microsoft has become acutely aware that customers are unhappy with the quality and stability of its flagship operating system. Microsoft published figures for its third financial quarter this week. In between a cloud earnings bonanza and the now-familiar cheerleading for AI and Copilot, there was something a little more sobering. There are more than 1.6 billion monthly active Windows devices, but some of the users are revolting.
…
Excerpt limited to ~120 words for fair-use compliance. The full article is at The Register.
Discussion
0 commentsMore from The Register
