‘Left with no choice’: Amazon accused of ripping off Prime customers with ads
In Europe and the UK, however, it offered customers prorated refunds to anyone who wished to cancel, but this was not offered to Australian customers, she added.“Amazon did not think that our consumer law had that requirement,” Cass-Gottlieb told this masthead. “We consider it does.”After the ACCC began its investigation in March 2025, Amazon revised its contract terms to say that they “may” provide a prorated refund, then amended the terms again in August 2025 to guarantee the refund.
- ▪In Europe and the UK, however, it offered customers prorated refunds to anyone who wished to cancel, but this was not offered to Australian customers, she added.“Amazon did not think that our consumer law had that requirement,” Cass-Gottlie
- ▪“We consider it does.”After the ACCC began its investigation in March 2025, Amazon revised its contract terms to say that they “may” provide a prorated refund, then amended the terms again in August 2025 to guarantee the refund.
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Excerpt limited to ~120 words for fair-use compliance. The full article is at The Sydney Morning Herald.