Italy regulator probes Microsoft over 'Microsoft 365' price hike
Italy's antitrust authority has opened an investigation into Microsoft over alleged unfair commercial practices linked to the price hike of its Microsoft 365 subscription. The regulator claims that Microsoft did not adequately inform consumers about the integration of artificial intelligence tools and the automatic switch to a more expensive plan. The investigation will examine whether Microsoft's practices unduly limited consumers' freedom of choice and constituted aggressive behavior.
- ▪The Italian antitrust authority has launched an investigation into Microsoft's pricing practices for Microsoft 365.
- ▪Microsoft is accused of not providing sufficient information to consumers about the integration of AI tools into the service.
- ▪The regulator alleges that Microsoft automatically switched consumers to a more expensive plan without adequate notice.
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