Is your IT ticket being lost in the 'ghost shift'? New report finds nearly half of complaints now land after hours
A new report by Freshworks reveals that nearly half of IT support tickets are now submitted outside standard business hours, a trend linked to hybrid work patterns. Most after-hours requests are routine, such as password resets, but reduced IT staffing during these times leads to slower resolution rates. This delay is prompting employees to use informal channels like Slack, increasing pressure on IT teams and potentially creating security vulnerabilities.
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Pro Is your IT ticket being lost in the 'ghost shift'? New report finds nearly half of complaints now land after hours News By Craig Hale published 30 April 2026 Hybrid workers are increasingly submitting IT tickets after hours When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. (Image credit: Andrea Piacquadio / Pexels) Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter One in two IT requests happen outside of the 9-5, new report claimsDespite being spread out, most requests are still routine in natureAI-powered automation and self-service could help plug the gap and reduce…
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