Hyatt’s CEO has built a ‘family’ culture for 20 years. Now he’s leaning on it

Mark Hoplamazian has run Hyatt Hotels for nearly two decades. He has navigated the 2008 financial crisis and a pandemic that sent hotel demand to zero overnight. But sitting down with Fortune at the Great Place to Work For All Summit in Las Vegas, the CEO said the moment he finds himself in now has a different texture—less acute than a single catastrophic shock, more corrosive.Recommended Video “I would describe it as unsettled, as opposed to maybe completely negative,” Hoplamazian said. “There’s been a period of time during which there’s been a lot of cubbyholing of people based on their gender identity, or based on their sexual preferences, or based on whatever. And that creates a lot of stress. It creates a sense of us versus them.

…

Excerpt limited to ~120 words for fair-use compliance. The full article is at Fortune.