HP customer claims firmware update shoved printer off support cliff
A Quebec customer claims that a firmware update from HP rendered his OfficeJet 4650 printer unusable. Internal documents suggest that many older printers are losing connectivity due to server updates, leading to frustration among users. HP has acknowledged the issue but has not provided a permanent fix, instead offering a refurbished replacement that the customer declined.
- ▪A customer in Quebec reported that a firmware update disabled his five-year-old OfficeJet 4650 printer.
- ▪Internal HP documents indicate that many Generation 1 printers are experiencing connectivity issues due to server updates.
- ▪The customer has filed complaints with consumer protection agencies and described a frustrating support experience with HP.
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