How AI agents will transform your customer service - despite 3 hurdles
A recent survey indicates that service leaders view investment in AI agents as crucial for meeting business demands. The report highlights the challenges of AI adoption, including talent shortages and security concerns. Despite these hurdles, companies are increasingly integrating AI to enhance customer service interactions.
- ▪Nearly 80% of service leaders believe that investing in AI agents is essential for meeting business demands.
- ▪Service teams face challenges such as limited resources and talent shortages when adopting AI.
- ▪Eighty-five percent of field service leaders expect their AI investments to increase over the next year.
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Innovation Home Innovation Artificial Intelligence How AI agents will transform your customer service - despite 3 hurdles A new survey of 6,500 service pros shows investments in agentic AI are essential for business success. Written by Vala Afshar, Contributing WriterContributing Writer June 3, 2026 at 3:00 a.m. PT DC Studio via ShutterstockFollow ZDNET: Add us as a preferred source on Google.ZDNET's key takeawaysService leaders see investment in AI agents as essential to meet business demands. Conversational AI is reshaping customer communication across digital channels.
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