Headway Therapy Patients Forced to Scan Their Faces to Keep Getting Care
Headway, an online therapy platform, is implementing a new requirement for clients and providers to undergo biometric scanning for identity verification. Users will need to take a photo of their government-issued ID and a facial scan to continue receiving care. This policy has raised concerns among users, as opting out is only possible by leaving the platform.
- ▪Headway will require clients and providers to undergo biometric scanning for identity verification.
- ▪Users must take a photo of a valid government-issued ID and a facial scan to continue using the service.
- ▪The facial scan involves using the device's camera and moving the head from side to side.
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Headway, a popular online therapy platform, says it will require clients and providers to undergo biometric scanning, and there’s no way to opt out other than leaving the platform.On April 3, Headway sent an email to clients informing them of the upcoming requirement: “To make sure Headway stays a safe and reliable place to get care, you'll soon be asked to verify your identity by taking a picture of a valid government-issued photo ID in your portal,” the email said, which a user shared with 404 Media. “As part of this process, you'll also be asked to take a clear photo of your face to confirm your identity. The facial image is never used for anything but identity verification.” The facial scan involves using your devices’ camera and moving your head from side to side.
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Excerpt limited to ~120 words for fair-use compliance. The full article is at 404 Media.
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