Govt orders probe over exorbitant cancellation charges by online booking portals, warns of action
The Indian government has initiated a probe into high cancellation charges imposed by online ticket booking platforms. Union minister Pralhad Joshi emphasized that such charges, if not disclosed at the time of booking, undermine consumer trust. The investigation aims to ensure fair treatment of consumers and may lead to actions under the Consumer Protection Act if unfair practices are found.
- ▪Union minister Pralhad Joshi has ordered an investigation into excessive cancellation charges by online booking platforms.
- ▪Joshi stated that undisclosed charges undermine transparency and consumer trust.
- ▪The probe will assess whether these charges violate consumer rights as per the Consumer Protection Act, 2019.
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Govt orders probe over exorbitant cancellation charges by online booking portals, warns of actionUnion minister Pralhad Joshi said that charging beyond what is disclosed at the time of booking undermines the transparency and consumer trust.Updated on: May 23, 2026 4:53 PM ISTBy HT News DeskShare viaCopy link Union minister of consumer affairs Pralhad Joshi on Saturday said that he has ordered a probe into exorbitant cancellation charges being imposed by online air ticket booking platforms.
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