Government unveils AI-enabled chatbot to help people lodge complaints
The Indian government has launched an AI-enabled chatbot named 'Samadhan Didi' to assist citizens in lodging grievances against government departments. This tool allows users to communicate their concerns in their own language without needing to specify the relevant department. The initiative aims to enhance public participation and accessibility in the grievance redressal process.
- ▪The chatbot can understand concerns and file grievances with the appropriate authority.
- ▪The number of grievances registered annually has increased from two lakh to over 25 lakh since 2014.
- ▪The chatbot supports multiple languages, including regional and indigenous languages, to ensure inclusivity.
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The Centre on Saturday (May 30, 2026) unveiled an Artificial Intelligence (AI)-enabled chatbot to help citizens raise grievances against government departments online.Launching the chatbot named ‘Samadhan Didi’ here, Union Minister of State for Personnel Jitendra Singh termed it “democratisation of public grievance mechanism” in the nation.Citizen can now lodge their grievances by simply speaking to the chatbot, in their own language, and describing their concern in plain words, without needing to know the Ministry/department, category or sub-category it comes under, Mr. Singh said.
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