Establishing a weekly user interview routine
The author has reestablished a routine of conducting weekly user interviews for their product, Cushion. These interviews provide valuable insights into user experiences and pain points, which are crucial for product improvement. Despite initial technical difficulties, the interviews have already led to actionable changes and a deeper understanding of user needs.
- ▪The author emphasizes the importance of user interviews for product owners.
- ▪Technical issues during the first interview highlighted the need for preparation.
- ▪Insights gained from user interviews have already resulted in actionable improvements for Cushion.
Opening excerpt (first ~120 words) tap to expand
Cushion Establishing a weekly user interview routine May 17th, 2026 This past week, I started performing user interviews for Cushion again. I’ve always talked with users at-length via Cushion’s in-app chat, but that’s typically focused on a single topic or problem, and it’s filtered by text-based communication. Real in-person or remote user interviews, however, let me witness the raw unfiltered experience of someone navigating my creation—for better or worse. (Usually worse.)For anyone who hasn’t done any user interviews for a product you made yourself, it’s not for folks who lack patience and it requires great restraint, but I will say that it’s the most valuable routine you can establish as a product owner, and once you start, you should never stop.
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Excerpt limited to ~120 words for fair-use compliance. The full article is at destroytoday.com.
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