Consumer groups file complaint against Meta, TikTok and Google running scam ads
Consumer groups have filed complaints against Meta, TikTok, and Google for not adequately addressing financial scam ads on their platforms. The complaints were submitted to the European Commission and national authorities, highlighting that only a small percentage of reported fraudulent ads were removed. The groups are urging for investigations and potential fines if the platforms do not improve their compliance with the Digital Services Act.
- ▪BEUC and 29 consumer organizations filed complaints against Meta, TikTok, and Google for failing to combat financial scams.
- ▪Between December 2025 and March 2026, nearly 900 fraudulent ads were reported, but only 27% were taken down by the platforms.
- ▪Consumer groups are calling for investigations into the platforms' compliance with the Digital Services Act and potential fines for non-compliance.
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All Press releases Consumer groups file complaints against Meta, TikTok and Google for failing to protect consumers against financial scams Published on 21.05.2026 About this publication On 21 May 2026, BEUC, the European Consumer Organisation – together with 29 members from 27 countries [1] – filed complaints with the European Commission and competent national authorities against Meta, TikTok and Google for failing to address the proliferation of financial fraudulent ads on their platforms as the EU’s Digital Services Act requires from them. Between December 2025 and March 2026, BEUC and consumer groups across 13 countries reported nearly 900 ads suspected of breaching EU law.
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