Building a Public Status Page: What to Show and What to Hide
A public status page is essential for maintaining user trust during service incidents. It should clearly display current status, uptime history, and incident history while avoiding technical jargon and unnecessary details. The tone of communication during incidents is crucial, requiring timely updates and acknowledgment of issues.
- ▪A public status page helps users stay calm during service incidents.
- ▪It should include a clear current status, uptime history, and past incident details.
- ▪Internal system names and exact error messages should be hidden from users.
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try { if(localStorage) { let currentUser = localStorage.getItem('current_user'); if (currentUser) { currentUser = JSON.parse(currentUser); if (currentUser.id === 3943664) { document.getElementById('article-show-container').classList.add('current-user-is-article-author'); } } } } catch (e) { console.error(e); } Adarsh Shukla Posted on May 29 Building a Public Status Page: What to Show and What to Hide #webdev #devops #monitoring #javascript Building a Public Status Page: What to Show and What to Hide A public status page is one of the highest-leverage things you can do for user trust. When your service has an incident, users who find your status page stay calm. Users who don't find it flood your support inbox.
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