Believe It or Not, the Government Is Adopting AI to Make Your Life Easier
The government is increasingly adopting AI technologies to improve public services, particularly within state DMVs. AI is being used to streamline processes, such as reducing wait times and simplifying paperwork. This shift reflects a broader trend of integrating AI into various sectors of society, indicating that no area can remain untouched by this technology.
- ▪State DMVs are implementing AI to enhance efficiency and improve customer service.
- ▪AI applications include reducing wait times for license photos and modernizing legacy systems.
- ▪The adoption of AI in government is cautious but growing, focusing on practical use cases rather than generative AI.
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Believe It Or Not, The Government Is Adopting AI to Make Your Life EasierThe public sector moves slowly by design. That might actually help it get AI right.Alex KantrowitzMay 22, 202621ShareThis conversation is sponsored by KyndrylThe Department of Motor Vehicles might not be where most people expect to find cutting-edge technology. But in a recent interview, Brian Shell, a senior partner at Kyndryl, recounted a surprising array of AI use cases in place at state DMVs right now.Today, DMVs and state agencies are using AIs to cut wait times, reduce paperwork, and rethink what it means to serve the public. Just imagine the license photo process, which can be arduous, made smoother by AI that gets the background exactly right.
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