Ask HN: As a customer, how do you feel about AI-First Customer Support?
The article discusses a customer's experience with AI-first customer support, highlighting the limitations of automated systems. The customer notes that they often end up speaking with a human agent, specifically from India, after the initial AI interaction. The customer's preference for human support is driven by the difficulty in understanding automated responses.
- ▪The customer finds AI-first customer support to be less effective than human support.
- ▪The customer often ends up speaking with a human agent from India after interacting with an automated system.
- ▪The customer's preference for human support is due to the difficulty in understanding automated responses.
Opening excerpt (first ~120 words) tap to expand
With all due respect to the people of South Asia, the clankers are generally far more understandable to my American ears. I don’t like it but to say otherwise would be a lie.That said, every time I’ve called in to one of them, the conversation has gotten to the “let me get a human agent on the line” stage and I end up talking to an Indian anyway.
Excerpt limited to ~120 words for fair-use compliance. The full article is at Ycombinator.