Apologetic insurer claims customers were not tricked in renewal notices
When the corporate regulator accused RACQ of misleading customers with insurance renewal notices, the insurer apologised. Now, it is defending the notices in court filings.
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RACQ denies misleading customers with insurance notices amid ASIC Federal Court lawsuitBy investigative reporter Liam WalshTopic:Insurance2h ago2 hours agoThu 30 Apr 2026 at 6:14amRACQ has denied its insurance renewal notices were misleading. (ABC News)In short: RACQ has denied its insurance renewal notices were misleading and downplayed the possibility price differences had manipulated customer behaviour.Last year ASIC sued RACQ, alleging at least 434,548 renewal certificates were issued between September 2019 and December 2024, where the "last period premium" did not reflect the actual amount paid.RACQ maintained to the ABC that while the lawsuit was about what was listed on the renewal notice, the actual price charged to customers "at all times was…
Excerpt limited to ~120 words for fair-use compliance. The full article is at ABC News (Australia).