Airlines could face $1-million fines for passenger right violations under new rules proposed by Ottawa
The federal government proposes increasing the maximum fine for airlines violating passenger rights to $1 million, quadrupling the previous limit. Transport Minister Steven MacKinnon stated that fines are a last resort, as the current system faces a backlog of over 97,000 complaints at the Canadian Transportation Agency. To address delays, the government plans to outsource the air passenger complaints process to a third party.
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Open this photo in gallery:Passengers wait to check in at Toronto's Pearson International Airport.Chris Young/The Canadian PressShareSave for laterPlease log in to bookmark this story.Log InCreate Free AccountThe federal government plans to quadruple to $1-million the maximum fine for airlines that repeatedly violate passengers’ rights.Transport Minister Steven MacKinnon says fining airlines is a last resort but the current system isn’t working.The Canadian Transportation Agency, which handles passenger complaints, is facing a backlog of more than 97,000 cases.The agency ordered $1.4-million in fines last year to airlines that violated the air passenger protection regulations.The agency last month ordered three fines amounting to $87,400, mostly for airlines failing to provide clear…
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