Airbnb adds hotels, car rentals. Chesky says app can become an 'Amazon for services'
Airbnb is undergoing a redesign and expanding its services beyond accommodations. The company has introduced new AI features, including a chatbot that can resolve booking issues and summarize guest reviews. CEO Chesky believes the consumer AI market is rapidly evolving and warns against overspending in the current competitive landscape.
- ▪Airbnb is redesigning its app after scaling back expansion plans during the pandemic.
- ▪The company has launched a services business and added social features and an updated AI chatbot.
- ▪Airbnb plans to introduce an AI voice assistant and AI-generated summaries for listings later this year.
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Airbnb is in the middle of a multi-phase redesign after dialing back initial expansion plans during the Covid-19 pandemic. Last summer, the company launched a services business with 10 categories, in a major app design overhaul.Since then, Airbnb has brought social features to the platform and an updated artificial intelligence chatbot. The company's AI strategy is also getting another upgrade this year. Airbnb said its chatbot tool can now fix booking issues within the chat, and the company is adding an AI feature that summarizes guest reviews. Later this year, the company plans to bring AI voice assistant to its chatbot and AI-generated summaries for listings.
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